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Privacy Policy

Effective Date: 11/08/2025
Last Updated: 11/08/2025

Electrika Inc. (“we”, “us”, “our”) is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Loi 25) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).


1. Information We Collect

We may collect the following types of personal information when you use our website or services:

  • Name, address, phone number, and email address

  • IP address and browser information

  • Billing and payment details

  • Information submitted via contact forms or service request forms

  • Cookies and tracking technologies to improve user experience and website analytics


2. Purpose of Collection

We collect your personal information for the following purposes:

  • To respond to inquiries and provide customer service

  • To schedule and deliver electrical, heating, or cooling services

  • To process payments and issue invoices

  • To personalize your user experience on our website

  • To analyze website traffic and improve our digital presence

  • To send marketing communications (with your consent, where applicable)

  • To comply with legal obligations


3. How We Use Your Information

Your personal information may be used to:

  • Deliver requested services efficiently and securely

  • Communicate with you about appointments or updates

  • Improve the functionality and security of our website

  • Conduct internal record-keeping and audits

  • Send promotional offers, service updates, or newsletters (you can opt out at any time)


4. Sharing of Personal Information

We do not sell your personal information.
We may share your data with:

  • Service providers and contractors who support our operations (e.g., payment processors, IT providers)

  • Legal or regulatory authorities when required by law

  • Partners for analytics or marketing purposes (with appropriate safeguards)

Each third party is contractually bound to handle your personal information with strict confidentiality and in compliance with applicable privacy laws.


5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure, including:

  • Encryption of sensitive data

  • Secure server and network protections

  • Access controls and regular audits

  • Employee training on privacy obligations


6. Your Rights

You have the following rights under PIPEDA and Loi 25:

  • The right to access the personal information we hold about you

  • The right to correct inaccurate or incomplete information

  • The right to withdraw consent (subject to legal or contractual restrictions)

  • The right to request deletion of personal information, where applicable

  • The right to be informed of and to object to the use of automated decision-making, if used

To exercise any of these rights, please contact us using the details below.


7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Once no longer needed, data is securely deleted or anonymized.


8. Contact Information

For any questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Privacy Officer
Electrika Inc.
7862-7864 rue Elmslie, Lasalle, Quebec, H8N 2W6
Phone: 514-768-7778
Email: info@Electrika.ca


9. Policy Updates

We may update this Privacy Policy from time to time. If we make significant changes, we will post a notice on our website and update the “Last Updated” date above. We encourage you to review this policy periodically.


10. Compliance Statement

Electrika Inc. complies with the Act Respecting the Protection of Personal Information in the Private Sector (Quebec’s Loi 25) and the Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to ongoing transparency, accountability, and respect for individual privacy.


11. Electronic Communications (Email & SMS)

By providing your email address and/or mobile phone number to Electrika Inc., you consent to receive electronic communications from us, which may include:

  • Appointment confirmations and reminders

  • Service updates and rescheduling notices

  • Customer service follow-ups

  • Satisfaction surveys

  • Marketing or promotional offers

We only send marketing communications in accordance with Canada’s Anti-Spam Legislation (CASL), and you can withdraw your consent at any time by:

  • Clicking the “unsubscribe” link in any email

  • Replying “STOP” to any SMS

  • Contacting us directly at info@electrika.ca


Text Messaging (SMS)

Message and data rates may apply depending on your mobile carrier and plan.
We do not sell or share your mobile number with third parties for marketing purposes.
All SMS communications are securely transmitted and subject to the same privacy and security protocols outlined in this policy.