We Are Hiring!

Responsible to: Manager / Supervisor

Responsible for: Delivering day-to-day customer care services and supporting the coordination and organization of technician scheduling.

Job Summary

As a Bilingual Customer Care Representative at Electrika Inc., you are the welcoming voice of our company and a key player in ensuring a 5-star customer experience. This role demands a balance of empathy, efficiency, and precision while leveraging Nexstar service systems and scripting. You will manage incoming and outgoing communication, coordinate technician schedules, support our sales and service process, and handle administrative tasks with professionalism.
Success in this role requires strong bilingual communication skills (French and English), attention to detail, the ability to multi-task across multiple systems, and a customer-first mindset. A solid knowledge of the Greater Montreal area is essential, as is the ability to work both independently and collaboratively within a fast-paced, team-oriented environment.

Key Responsibilities

Management of own workload

•    Manage own workload effectively and efficiently according to your job description.

Customer Care and Communication

•    Deliver every interaction using Nexstar call center standards, training, and scripting—blending professionalism with a warm, human touch.
  •    Act as the first point of contact for all incoming calls and emails from both existing and prospective clients.
  •    Convert inbound service inquiries into booked appointments by understanding customer needs and clearly communicating our value.
  •    Conduct outbound calls to follow up with clients, provide updates, promote services, and support marketing campaigns.
  •    Handle price objections with confidence and empathy, using Nexstar tools to educate and reassure clients.
  •    Follow up on unsold estimates through phone and email campaigns to increase closing rates.

Technical and Administrative Tasks

•    Use multi-screen setups and work across tabs and platforms efficiently while managing live calls and data entry.
  •    Enter detailed and accurate information into company software systems in real-time.
  •    Assist in addressing basic technical questions related to HVAC and electrical systems (training provided).
  •    Process point-of-sale invoices accurately and promptly.

Scheduling and Dispatch

•    Collaborate with the field team to manage technician availability and schedule appointments effectively.
  •    Support the scheduling of small works and follow-ups using bespoke company software.
  •    Maintain and update customer records to ensure accuracy and continuity.
  •    Identify and act on opportunities to improve scheduling efficiency and customer satisfaction.

Team Developmental and Growth

•    Contribute to the ongoing review and improvement of internal systems, policies, and procedures.
  •    Participate in training and development aligned with Nexstar’s service standards and Electrika’s business growth.

Compliance and Data Integrity

•    Maintain the confidentiality and security of customer data in compliance with privacy laws and internal policies.
  •    Ensure safe, accurate filing and storage of project information, phone records, and personal data.

Other duties

•    Support the smooth daily operations and assist with any other responsibilities that align with Electrika Inc.’s ongoing growth and service excellence.

Note: This job description is not exhaustive. Responsibilities may evolve based on company needs, growth plans, or operational changes.

Responsible to: Service Manager

Responsible for: Installing, maintaining, and repairing residential electrical systems and components in compliance with local electrical codes and safety standards, while delivering 5-star customer service aligned with Electrika’s values and Nexstar principles.

Job Summary

As a residential Journeyman Electrician at Electrika Inc., you play a critical role in ensuring the safety, functionality, and efficiency of our customers’ electrical systems. From panel upgrades and lighting installations to emergency repairs and system inspections, your work directly contributes to the comfort and peace of mind of the homeowners we serve.
This role demands strong technical knowledge, a commitment to safety, and a customer-first mindset. The ideal candidate is a self-starter, highly organized, and able to communicate clearly with customers and colleagues with strong oral and written communication skills in French and English are essential. You will be expected to use company software, follow internal procedures, and contribute to a high-performing team. 

Key Responsibilities

Management of own workload

•   Manage workload effectively and efficiently according to your job description.

Personal Attributes

•    Great positive attitude.
  •    Communicate clearly with customers and team members in both English and French.
  •    Well-groomed and presentable. 
  •    Excellent problem-solving skills and attention to detail.
  •    Good communication and interpersonal skills. 
  •    Ability to work independently and as part of a team.
  •    Willingness to work flexible hours, including evenings and weekends, as needed. 
  •    Valid driver’s license and clean driving record.
  •    Valid permit to work in Canada

Customer Service and Communication

•    Deliver 5-star customer service at every interaction—clearly communicate scope of work, costs, timelines, and recommendations.
  •    Listen to customer concerns, explain technical information in layman’s terms, and build trust with transparency and professionalism.
  •    Promote Electrika’s services and present value-added options when appropriate.
  •    Advise clients of any applicable promotions.
  •    Inform and advise clients of our Home Protection Plans including benefits associated.

Electrical Service, Installation, Maintenance and Repairs

•    Complete service calls by providing exceptional customer service, presenting clear and competitive quotation options, and performing necessary repairs to meet client needs.
  •    Install, maintain, and repair electrical systems including wiring, outlets, switches, lighting fixtures, and other electrical components to ensure safe and efficient operation.
  •    Upgrade and install electrical panels, service entrances, circuit breakers, electric vehicle (EV) chargers, and surge protection devices, ensuring that all installations are up to code and functioning optimally.
  •    Set up interior and exterior lighting systems, including decorative and security lighting solutions that enhance the home’s safety and aesthetics.
  •    Diagnose and troubleshoot electrical issues with precision and efficiency, addressing faults promptly to minimize disruption to the client.
  •    Conduct regular inspections and perform preventive maintenance to ensure all systems meet safety and code requirements, promoting long-term reliability and safety.
  •    Provide emergency service response and power restoration in urgent situations, ensuring prompt resolution to protect the client’s home and property.

Technical Proficiency

•    Utilize Service Titan and company software tools for scheduling, customer management, estimating, invoicing, and job documentation (training provided).
  •    Keep up to date with all electrical code requirements and amendments.
  •    Maintain precise and accurate records of all work performed, including time logs, material usage, pictures and customer reports.

Scheduling and Coordination

•    Use electronic scheduling tools to plan daily service calls and coordinate with team members (training provided).
  •    Organize tools, materials, and inventory for each service call or installs.

Compliance and Safety

•    Ensure all work complies with municipal, provincial, and national electrical codes (e.g., CEC, CEQ).
  •    Follow health and safety protocols, including PPE usage, lockout/tagout (LOTO), and hazard identification.
  •    Adhere to company driving standards and maintain clean, well-organized company vehicles.
  •    Stay informed on industry standards, regulatory changes, and best practices.

Teamwork and Leadership

•    Collaborate with office and field teams to provide seamless customer experiences.
  •    Mentor and supervise apprentice electricians, ensuring correct techniques and safety standards are followed.
  •    Provide input on improving internal systems and processes as the company grows.

Developmental Duties

•    Pursue ongoing professional development by completing any advanced training or certifications required to excel in your role, including Nexstar’s training programs that align with best practices in customer service, sales, and operational excellence.
  •    Actively participate in Nexstar’s specialized training modules, which are designed to improve technical expertise, communication skills, and overall service delivery, ensuring you are equipped to consistently provide 5-star service to clients.
  •    Contribute to the evolution of company operations by actively participating in the development, review, and enhancement of systems, policies, and procedures. Your input will help ensure we remain agile and adaptable as the company grows and evolves.
  •    Support the implementation of new processes or technologies that drive efficiency, customer satisfaction, and operational excellence.

Additional Responsibilities

•    Maintain a professional appearance: punctual, well-groomed, organized.
  •    Uphold Electrika’s values of service excellence, teamwork, and continuous improvement.
  •    Maintain a clean and organized work environment and leave customer homes in better condition than you found them.
  •    Assist with other duties as required to support the smooth operation and ongoing growth of Electrika Inc.

Note: This job description is not exhaustive. Responsibilities may evolve based on company needs, growth plans, or operational changes.

Responsible to: Supervisor / Service Manager

Responsible for: An apprentice electrician will assist an electrician while learning how to perform the duties independently. 

Job Summary

The apprentice electrician will assist licensed electricians in the layout, assembly, installation, testing, and repair of electrical wiring systems. As they gain experience, they will learn to work on electrical fixtures in residential homes, maintain a clean work environment, and perform tasks independently. The role requires a strong work ethic, attention to safety, and the ability to work efficiently both individually and as part of a team. Oral and written communication skills in French and English are essential.

Key Responsibilities

Management of own workload

•    Assist in managing tasks effectively, ensuring that responsibilities are completed according to your role and the guidance of the supervisor.

Personal Attributes

•    Great positive attitude.
  •    Communicate clearly with customers and team members in both English and French.
  •    Well-groomed and presentable. 
  •    Excellent problem-solving skills and attention to detail.
  •    Good communication and interpersonal skills. 
  •    Ability to work independently and as part of a team.
  •    Willingness to work flexible hours, including evenings and weekends, as needed. 
  •    Valid driver’s license and clean driving record.
  •    Valid permit to work in Canada

Apprentice Electrician

•    Provide 5-star customer service by maintaining a professional and friendly demeanor with clients.
  •    Assist electricians with daily tasks and duties, gaining hands-on experience.
  •    Follow instructions and guidance from supervisors, learning to execute tasks independently as experience grows.
  •    Communicate effectively with clients regarding electrical wiring needs and the scope of work required in residential projects.
  •    Learn about different types of wiring and the appropriate methods for installation based on the job specifications.
  •    Gain proficiency in installing specialized systems, including control lighting, EV chargers, and generators.
  •    Maintain a clean and organized work environment, ensuring workspaces are tidy after each service or install call and tools are properly stored.
  •    Assist with truck organization by restocking supplies, clearing out materials, and shaking out drop cloths.

Technical

•    Work with potentially dangerous materials and adhere to safe working practices.
  •    Complete required on-the-job training for workplace safety and learn the dangers of working with electrical systems.
  •    Utilize Service Titan software (training provided) for job scheduling, task tracking, and communication.

Scheduling and Coordination

•     Assist in maintaining electronic scheduling systems to ensure smooth operation and coordination with other team members.

Developmental Duties

•    Complete a full electrical apprenticeship program, acquiring the necessary skills and qualifications.
  •    Engage in ongoing training to enhance your electrical knowledge and improve on-the-job performance.
  •    Contribute to the improvement of company systems, policies, and procedures as part of continuous growth and development.

Compliance and Safety

•    Follow all Federal and Provincial Electrical Code requirements to ensure legal and safety standards are met.
  •    Adhere to all Health and Safety Regulations on-site and use appropriate PPE (personal protective equipment).
  •    Comply with Highway Code regulations when driving the company vehicle.
  •    Ensure proper documentation, record keeping, and filing are maintained.

Other duties

•    Maintain punctuality, professionalism, and a well-groomed appearance.
•    Assist with any additional duties as required to ensure smooth company operations, growth, and future success.

Note: This job description is not exhaustive. Responsibilities may evolve based on company needs, growth plans, or operational changes.

Responsible to: Supervisor / Service Manager

Responsible for: Installing, replacing, and commissioning residential HVAC systems with precision and professionalism to deliver long-term comfort, safety, and energy efficiency to our clients.

Job Summary

As a Residential HVAC Installer Technician at Electrika Inc., you are a key player in transforming comfort solutions into reality for homeowners. You don’t just install systems—you bring peace of mind by ensuring every installation is performed safely, cleanly, and to the highest standard of excellence.
You are the expert who brings design to life. Whether you’re replacing an outdated system or commissioning a brand-new install, you do it with attention to detail, pride in workmanship, and clear communication with both teammates and clients. You arrive on time, present yourself professionally, and represent our brand with integrity in every interaction.

Key Responsibilities

Management of own workload

•    Manage workload effectively and efficiently according to your job description.

Personal Attributes

•    Great positive attitude.
  •    Communicate clearly with customers and team members in both English and French.
  •    Well-groomed and presentable. 
  •    Excellent problem-solving skills and attention to detail.
  •    Good communication and interpersonal skills. 
  •    Ability to work independently and as part of a team.
  •    Willingness to work flexible hours, including evenings and weekends, as needed. 
  •    Valid driver’s license and clean driving record.
  •    Valid permit to work in Canada

Customer Service and Communication

•    Deliver 5-star customer service at every interaction—clearly communicate scope of work, costs, timelines, and recommendations.
  •    Listen to customer concerns, explain technical information in layman’s terms, and build trust with transparency and professionalism.
  •    Promote Electrika’s services and present value-added options when appropriate.
  •    Advise clients of any applicable promotions.
  •    Inform and advise clients of our Home Protection Plans including benefits associated.

HVAC Installation

•    Install residential HVAC systems including air conditioners, heat pumps, electric furnaces, and ventilation ducting alterations and components.
  •    Ensure all work meets or exceeds local code requirements and manufacturer specifications.
  •    Perform start-up, testing, and system commissioning to ensure proper operation.
  •    Maintain a clean, organized, and safe worksite throughout the entire job.
  •    Identify opportunities for system improvements, future upgrades, or additional services.
  •    Support Electrika’s mission of delivering a 5-star customer experience by upholding Nexstar service principles and focusing on long-term customer satisfaction

Technical Proficiency

•    Utilize Service Titan and company software tools for scheduling, customer management, estimating, invoicing, and job documentation (training provided).
  •    Proven experience as an HVAC Service Technician, with a minimum of 5 years in the field.
  •    Valid HVAC technician certification or license.
  •    Strong understanding of HVAC systems and components, including electrical and mechanical aspects.
  •    Ability to read and interpret blueprints, schematics, and technical manuals.

Scheduling and Coordination

•    Use electronic scheduling tools to plan daily service calls and coordinate with team members (training provided).
  •    Organize tools, materials, and inventory for each service call or installs.

Compliance and Safety

•    Follow All Codes & Regulations: Strictly adhere to all applicable Federal and Provincial Electrical and HVAC Codes
  •    Health & Safety Compliance: Maintain full compliance with occupational health and safety regulations to protect yourself, your team, and our customers.
  •    Safe Driving Practices: Operate company vehicles responsibly, always following all Highway Safety Code requirements.
  •    Company Policy Adherence: Support a positive and respectful work environment by following all internal company policies and procedures.
  •    Ongoing Learning: Stay current with industry trends, safety standards, and emerging HVAC technologies through regular training and self-development.
  •    Record-Keeping: Assist with the accurate maintenance and updating of safety logs, inspection reports, and compliance records as needed.

Teamwork and Leadership

•    Collaborate with office and field teams to provide seamless customer experiences.
  •    Mentor and supervise apprentice HVAC Technicians, ensuring correct techniques and safety standards are followed.
  •    Provide input on improving internal systems and processes as the company grows.

Developmental Duties

•    Pursue ongoing professional development by completing any advanced training or certifications required to excel in your role, including Nexstar’s training programs that align with best practices in customer service, sales, and operational excellence.
  •    Actively participate in Nexstar’s specialized training modules, which are designed to improve technical expertise, communication skills, and overall service delivery, ensuring you are equipped to consistently provide 5-star service to clients.
  •    Contribute to the evolution of company operations by actively participating in the development, review, and enhancement of systems, policies, and procedures. Your input will help ensure we remain agile and adaptable as the company grows and evolves.
  •    Support the implementation of new processes or technologies that drive efficiency, customer satisfaction, and operational excellence.
  •    Maintain a professional appearance: punctual, well-groomed, organized.
  •    Uphold Electrika’s values of service excellence, teamwork, and continuous improvement.

Additional Responsibilities

•    Maintain a clean and organized work environment and leave customer homes in better condition than you found them.
  •    Assist with other duties as required to support the smooth operation and ongoing growth of Electrika Inc.

Note: This job description is not exhaustive. Responsibilities may evolve based on company needs, growth plans, or operational changes.

Responsible to:  Service Manager / Supervisor

Responsible for: Servicing, diagnosing, maintaining, and repairing residential HVAC systems to deliver exceptional comfort, safety, and efficiency to our clients.

Job Summary

As a Residential HVAC Service Technician at Electrika Inc., you are more than a technical expert—you are a trusted advisor and the face of our company in our clients’ homes. Your primary responsibility is to deliver an exceptional, 5-star customer experience on every call. This means showing up on time, presenting yourself professionally, communicating clearly in both English and French, and offering genuine solutions that prioritize the homeowner’s comfort and safety. You’ll perform thorough diagnostics, complete high-quality repairs, and present well-crafted, value-driven options using the Nexstar Service System. Beyond completing the immediate task, you’re expected to build value by identifying additional concerns, educating homeowners, and uncovering opportunities that could lead to system upgrades or future installs. By focusing on long-term comfort solutions—not just quick fixes—you play a key role in growing Electrika’s reputation and helping families make informed choices about their home systems. You are supported with ongoing Nexstar training, daily coaching, and a team that shares your commitment to service excellence.

Key Responsibilities

Management of own workload

•    Manage workload effectively and efficiently according to your job description.

Personal Attributes

•    Help manage workload effectively and efficiently according to your job description. 
  •    Well-groomed and presentable. 
  •    Excellent problem-solving skills and attention to detail.
  •    Good communication and interpersonal skills. 
  •    Ability to work independently and as part of a team.
  •    Willingness to work flexible hours, including evenings and weekends, as needed. 
  •    Valid driver’s license and clean driving record.
  •    Valid permit to work in Canada

Customer Service and Communication

•    Deliver 5-star customer service at every interaction—clearly communicate scope of work, costs, timelines, and recommendations.
  •    Listen to customer concerns, explain technical information in layman’s terms, and build trust with transparency and professionalism.
  •    Promote Electrika’s services and present value-added options when appropriate.
  •    Advise clients of any applicable promotions.
  •    Inform and advise clients of our Home Protection Plans including benefits associated.

HVAC Service, Installation, Maintenance and Repairs

•    Diagnose & Troubleshoot: Accurately identify issues in HVAC systems including electric furnaces, air conditioners, and heat pumps using industry-standard tools and techniques.
  •    Controls: Install and configure thermostats, relays and electrical control equipment.
  •    Preventative Maintenance: Conduct scheduled maintenance and safety inspections in line with best practices, manufacturer guidelines, and local building codes.
  •    Expert Repairs: Perform high-quality service repairs with precision, care, and attention to detail to ensure optimal system performance and customer satisfaction.
  •    Digital Documentation: Maintain clear and accurate records of all work completed, parts used, and recommendations for future service using company-provided software (training provided).
  •    Worksite Cleanliness: Ensure a clean and organized workspace during and after every job, respecting the client’s home or facility.

Technical Proficiency

•    Utilize Service Titan and company software tools for scheduling, customer management, estimating, invoicing, and job documentation (training provided).
  •    Proven experience as an HVAC Service Technician, with a minimum of 5 years in the field.
  •    Valid HVAC technician certification or license.
  •    Strong understanding of HVAC systems and components, including electrical and mechanical aspects.
  •    Ability to read and interpret blueprints, schematics, and technical manuals.

Scheduling and Coordination

•    Use electronic scheduling tools to plan daily service calls and coordinate with team members (training provided).
  •    Organize tools, materials, and inventory for each service call or installs.

Compliance and Safety

•    Follow All Codes & Regulations: Strictly adhere to all applicable Federal and Provincial Electrical and HVAC Codes
  •    Health & Safety Compliance: Maintain full compliance with occupational health and safety regulations to protect yourself, your team, and our customers.
  •    Safe Driving Practices: Operate company vehicles responsibly, always following all Highway Safety Code requirements.
  •    Company Policy Adherence: Support a positive and respectful work environment by following all internal company policies and procedures.
  •    Ongoing Learning: Stay current with industry trends, safety standards, and emerging HVAC technologies through regular training and self-development.
  •    Record-Keeping: Assist with the accurate maintenance and updating of safety logs, inspection reports, and compliance records as needed.

Teamwork and Leadership

•    Collaborate with office and field teams to provide seamless customer experiences.
  •    Mentor and supervise apprentice HVAC Technicians, ensuring correct techniques and safety standards are followed.
  •    Provide input on improving internal systems and processes as the company grows.

Developmental Duties

•    Pursue ongoing professional development by completing any advanced training or certifications required to excel in your role, including Nexstar’s training programs that align with best practices in customer service, sales, and operational excellence.
  •    Actively participate in Nexstar’s specialized training modules, which are designed to improve technical expertise, communication skills, and overall service delivery, ensuring you are equipped to consistently provide 5-star service to clients.
  •    Contribute to the evolution of company operations by actively participating in the development, review, and enhancement of systems, policies, and procedures. Your input will help ensure we remain agile and adaptable as the company grows and evolves.
  •    Support the implementation of new processes or technologies that drive efficiency, customer satisfaction, and operational excellence.

Additional Responsibilities

•    Maintain a professional appearance: punctual, well-groomed, organized.
  •    Uphold Electrika’s values of service excellence, teamwork, and continuous improvement.
  •    Maintain a clean and organized work environment and leave customer homes in better condition than you found them.
  •    Assist with other duties as required to support the smooth operation and ongoing growth of Electrika Inc.

Note: This job description is not exhaustive. Responsibilities may evolve based on company needs, growth plans, or operational changes.

Responsible to:   Manager / Supervisor

Responsible for: Supporting the day-to-day operations of the warehouse, including receiving, storing, organizing inventory, and preparing orders for dispatch. This role ensures that all goods are handled safely, accurately, and efficiently while maintaining a clean and compliant work environment.

Job Summary

We are looking for a reliable, organized, and motivated Warehouse Assistant to join our team. In this role, you will be responsible for a variety of warehouse functions such as receiving shipments, checking and storing inventory, picking and packing orders, and preparing items for delivery.
You will help ensure that the warehouse runs smoothly by maintaining accurate inventory records, assisting with loading and unloading, and keeping the facility clean and safe. You will also operate equipment such as forklifts or pallet jacks as required (training provided if needed).
The ideal candidate thrives in a fast-paced environment, demonstrates excellent attention to detail, and enjoys working as part of a team to get the job done efficiently and safely.

Key Responsibilities

Personal Attributes

•    Attention to Detail – Ability to accurately check inventory, pack orders, and ensure correct product handling.
  •    Reliability – Consistently showing up on time and fulfilling responsibilities efficiently.
  •    Team Player – Works well with others, communicates effectively, and contributes to team goals.
  •    Physical Stamina – Capable of lifting and moving heavy goods and standing or walking for long periods.
  •    Organizational Skills – Keeps the warehouse tidy, arranges items logically, and follows inventory systems.
  •    Problem-Solving – Able to address issues that arise in day-to-day operations quickly and efficiently.
  •    Adaptability – Adjusts well to changes in workload or responsibilities and learns new tasks quickly.
  •    Positive Attitude – Maintains an optimistic outlook and works with enthusiasm, even in challenging situations.
  •    Safety Consciousness – Follows safety procedures and ensures a safe work environment for all.
  •    Time Management – Manages tasks effectively, prioritizing urgent duties while maintaining efficiency.

Technical

•    Inventory Management Systems – Proficiency in using software to track stock levels, process orders, and maintain accurate records.
  •    Equipment Operation – Skill in operating warehouse machinery, such as forklifts, pallet jacks, and hand trucks, safely and efficiently.
  •    Barcode Scanning – Familiarity with using barcode scanners to track inventory and ensure accurate order fulfillment.
  •    Basic Computer Skills – Ability to use computers for data entry, email communication, and accessing online systems or databases.
  •    Order Fulfillment Technology – Experience with picking and packing systems, including handheld devices or automated tools for processing orders.
  •    Data Accuracy – Ability to input and maintain precise data regarding stock, deliveries and inventory levels.
  •    Basic Troubleshooting – Ability to identify and resolve minor issues with warehouse equipment or systems. 
  •    Use of Service Titan Company software – Training provided.

Scheduling 

•     Dispatch Board – Monitor on a regular basis the dispatch board for any up-and-coming projects which may require materials picking.

Developmental duties

•    Training and Skill Enhancement – Participating in ongoing training to improve technical skills, such as equipment operation (e.g., forklifts) and software usage (e.g., inventory management systems).
  •    Process Improvement – Identifying opportunities to enhance workflows, reduce errors, or increase productivity, and suggesting improvements to supervisors.
  •    Cross-Training – Gaining experience in different warehouse functions (e.g., order picking, packing, inventory control) to become versatile and increase team efficiency.
  •    Safety Practices – Learning and applying advanced safety protocols and contributing to a culture of safety by identifying potential hazards and promoting best practices.
  •    Leadership Development – Taking on additional responsibilities or small leadership tasks, such as supervising new staff or leading specific projects, to develop managerial skills.
  •    Technological Adaptation – Keeping up-to-date with the latest warehouse technologies and adapting to new systems or equipment to improve efficiency.
  •    Quality Control – Gaining a deeper understanding of quality standards and ensuring that products are handled according to best practices and company guidelines.
  •    Performance Monitoring – Regularly reviewing individual performance and setting goals for improvement in productivity, accuracy, and other key performance indicators (KPIs)

Compliance

•    Health and Safety Regulations – Following all safety protocols, using personal protective equipment (PPE) when required, and adhering to OSHA (Occupational Safety and Health Administration) guidelines or other local health and safety laws.
  •    Environmental Standards – Properly managing waste, recycling materials, and ensuring that the warehouse meets environmental standards in handling hazardous materials.
  •    Inventory Control Compliance – Ensuring accurate tracking and reporting of inventory levels, following company procedures to avoid discrepancies and loss.
  •    Warehouse Practices – Adhering to internal procedures for receiving, storing, and dispatching goods, ensuring products are handled in accordance with company policies and industry standards.
  •    Security Protocols – Ensuring that all warehouse security measures, such as access control, inventory checks, and surveillance, are strictly followed.
  •    Quality Control Standards – Ensuring that goods are inspected for quality and that they meet customer expectations before being shipped.
  •    Legal Documentation – Ensuring that all delivery and receiving documents are properly handled, including invoices, receipts.
  •    Training and Certification – Completing required compliance-related training and maintaining certifications, such as forklift operation or hazardous materials handling, if applicable.

Other duties

•    Customer Service Support – Assisting in resolving customer inquiries regarding order status.
  •    Maintain Equipment – Performing basic maintenance and cleaning of warehouse equipment, such as forklifts, pallet jacks, and shelving units, to ensure they remain in good working condition.
  •    Assist with Returns – Processing returned goods, inspecting items for damage, and restocking or disposing of products according to company policies.
  •    Labeling and Sorting – Labeling products or organizing items based on product type, size, or shipping requirements for easy retrieval and shipment.
  •    Preparing Reports – Assisting with generating inventory, delivery and order fulfillment reports for management.
  •    Collaborate with Other Departments – Working with other teams such as sales, CSRs, procurement, or management to ensure smooth communication and coordination of operations.
  •    Assist with Inventory Audits – Helping during regular stock audits or cycle counts to ensure the inventory records match physical stock
  •    Ad-hoc Tasks – Performing other duties as assigned by the warehouse supervisor or manager, which may include special projects or urgent tasks.

Note: This job description is not exhaustive. Responsibilities may evolve based on company needs, growth plans, or operational changes.