Consumer Protection Act

Consumer Protection Act Notice

At Electrika INC, we are committed to providing quality services to our customers while respecting your rights under the Consumer Protection Act of Quebec. This notice outlines your protections as a consumer when engaging with Electrika INC for electrical services.

1. Right to Information

You are entitled to receive clear and accurate information about our services, pricing, and any applicable terms and conditions before agreeing to any contract or service. We will provide you with detailed estimates upon request, outlining the scope of work and associated costs.

2. Warranty and Guarantees

Under the Consumer Protection Act, all services provided by Electrika INC come with implied warranties of quality, durability, and safety. Should you experience any issues related to the electrical work performed, we will address them in accordance with Quebec’s consumer protection laws.

3. Cancellation Rights

If you enter into a contract with Electrika INC for services to be performed at a later date, you may have the right to cancel the contract within a specified period, as outlined under the Consumer Protection Act. This cancellation must be in writing, and any deposits made will be refunded, subject to legal provisions.

4. Fair Practices

Electrika INC abides by fair trading practices. We are committed to providing services that meet the quality standards promised. We will never engage in misleading advertising or charge you for services that were not agreed upon.

5. Refunds and Returns

In the event that a service is not completed to the agreed-upon standards, or if a defect arises that is covered under warranty, we will offer appropriate remedies such as repairs, refunds, or service adjustments in compliance with the Consumer Protection Act.

6. Contract Clarity

Any contracts or agreements you enter into with Electrika INC will be clear, understandable, and comply with Quebec’s consumer protection regulations. You will receive a copy of any signed contracts for your records, and these will include all required information, such as the services provided, costs, and your cancellation rights.

7. Dispute Resolution

In the unlikely event of a dispute, Electrika INC will work with you to resolve the matter fairly. Should a dispute persist, you are entitled to contact the Office de la protection du consommateur in Quebec for assistance and guidance regarding your rights.

8. Applicable Laws

This Consumer Protection Notice is governed by the laws of the Province of Quebec and the federal laws of Canada. Any services provided by Electrika INC will be in full compliance with the Consumer Protection Act of Quebec.

9. Contact Information

For more information about your rights as a consumer or to address any concerns related to our services, please contact us at info@electrika.com or visit the Office de la protection du consommateur website for additional resources.