Your Home is in Safe Hands!
Your Annual Visit
You come first!
Member priority service for you when you need it. When you call us, enjoy front of the line priority service (including emergencies).
Transferable
Your protection plan can be transferred to a new home or to a new homeowner if you are selling. Your choice!
Your trusted residential Electrician
in Greater Montreal, Laval, West Island and South Shore
Home Protection Plan
Membership Options
HVAC
Membership
An annual Electrika Full Service Inspection on your HVAC system, including a free estimate on repair recommendations
Maintenance of furnace, Air conditioner/Heat Pump, Humidifier, Air Exchangers and Mini Splits.
$219/yr.
VALUE: $519.00
Home
Protection Plan
An annual Electrika Full Service Inspection on your HVAC system, including a free estimate on repair recommendations
Electrical
Membership
An annual Electrika Full service inspection on your electrical system, including free estimate on repair recommendations.
A Main Electrical Service Panel inspection (Home Owners should not do this on their own without proper licenses).
10% discount on future service work
Preventative maintenance
5% discount new installations
Enjoy front of the line priority service (including emergencies)
$219/yr.
VALUE: $489.00
Reduced Emergency Travel Rate: $189 (NORMALLY $298)
Our Promise to You
Licensed, insured & professional technicians – For your protection
Written warranty – You have our word in writing; we stand behind everything we do
Heating – Air Conditioning – Ventilation
We Will Ensure Your Furnaces Are At Their Best By Verifying:
Airflow
Electronics
Filters
Clean
We Will Make Sure Your AC/Heat Pump is Performing Optimally By Verifying
Coils
Drains
Electronics
Compressor
Refrigerant
Disconnect
Test
Our Procedure For Maintaining Your Mini Split Units Is As Follows:
Indoor Unit:
Outdoor Unit
To Keep Your Air Exchangers Working Correctly Our Service Technicians:
Our Humidifier Tune Up Consists Of:
*Any replacement filters not provided by the client are charged in addition, and are subject to discount for plan members.
Electrical
We will Verify
All smoke/carbon detectors :
Pool and spa equipment:
Panel inspection :
Heating Lighting & Recepticles :
Consumer Protection Act
Distance Contracts
54.1. A distance contract is a contract entered into without the merchant and the consumer being in one another’s presence and preceded by an offer by the merchant to enter into such a contract.
A merchant is deemed to have made an offer to enter into a distance contract if the merchant’s proposal comprises all the essential elements of the intended contract, regardless of whether there is an indication of the merchant’s willingness to be bound in the event the proposal is accepted and even if there is an indication to the contrary.
2006, c. 56, s. 5.
54.2. A distance contract is deemed to be entered into at the address of the consumer.
2006, c. 56, s. 5.
54.3. No merchant who makes an offer to enter into or enters into a distance contract may collect or offer to collect a partial or full payment from the consumer before performing the merchant’s principal obligation, unless the consumer may request a chargeback of the payment under this Act or a regulation.
2006, c. 56, s. 5.
54.4. Before a distance contract is entered into, the merchant must disclose the following information to the consumer:
- (a) the merchant’s name and any other name under which the merchant carries on business;
- (b) the merchant’s address;
- (c) the merchant’s telephone number and, if available, the merchant’s fax number and technological address;
- (d) a detailed description of goods or services that are to be the object of the contract, including characteristics and technical specifications;
- (d.1) if applicable, the information required under subparagraph c of the second paragraph of section 236.1 and under section 236.3;
- (e) an itemized list of the prices of the goods or services that are to be the object of the contract, including associated costs charged to the consumer and any additional charges payable under an Act;
- (f) a description of any possible additional charges payable to a third party, such as customs duties and brokerage fees, whose amounts cannot reasonably be determined;
- (g) the total amount to be paid by the consumer under the contract and, if applicable, the amount of instalments, the rate applicable to the use of an incidental good or service and the terms of payment;
- (h) the currency in which amounts owing under the contract are payable if not Canadian dollars;
- (i) the date on which, or the time within which, the merchant’s principal obligation must be performed;
- (j) if applicable, the mode of delivery, the name of the carrier and the place of delivery;
- (k) the applicable cancellation, rescission, return, exchange and refund conditions, if any; and
- (l) any other applicable restrictions or conditions.
The merchant must present the information prominently and in a comprehensible manner and bring it expressly to the consumer’s attention; in the case of a written offer, the merchant must present the information in a manner that ensures that the consumer is able to easily retain it and print it.
2006, c. 56, s. 5; 2018, c. 14, s. 11.
54.5. Before a distance contract is entered into, the merchant must provide the consumer with an express opportunity to accept or decline the proposal and to correct any errors.
2006, c. 56, s. 5.
54.6. A distance contract must be evidenced in writing and indicate:
- (a) the consumer’s name and address;
- (b) the date the contract is entered into; and
- (c) the information described in section 54.4, as disclosed before the contract was entered into.
54.7. The merchant must send a copy of the contract to the consumer within 15 days after the contract is entered into, in a manner that ensures that the consumer may easily retain it and print it.
2006, c. 56, s. 5.
54.8. The consumer may cancel the contract within seven days after receiving a copy if
- (a) the merchant did not disclose to the consumer the information described in section 54.4 before the contract was entered into, or did not disclose it in accordance with that section;
- (b) the merchant did not provide the consumer with an express opportunity, before the contract was entered into, to accept or decline the proposal or to correct any errors;
- (c) the contract does not meet the requirements of section 54.6; or
- (d) the merchant did not send a copy of the contract in a manner that ensures that the consumer may easily retain it and print it.
However, the cancellation period begins
- (a) as of the performance of the merchant’s principal obligation if the consumer, at that time, observes that the merchant has not disclosed all the information described in section 54.4 or has not disclosed it in accordance with that section; or
- (b) where the consumer paid with a credit card or another payment instrument determined by regulation, as of the receipt of the statement of account if the consumer, at that time, observes that the merchant has not disclosed all the information described in section 54.4 or has not disclosed it in accordance with that section.
If the merchant does not send a copy of the contract to the consumer within the time provided for in section 54.7, the consumer has 30 days, as of the date the contract is entered into, in which to cancel the contract.
2006, c. 56, s. 5; 2017, c. 24, s. 5.
54.9. In addition to the cases provided for in section 54.8, a distance contract may be cancelled by the consumer at any time before performance of the merchant’s principal obligation if
- (a) the merchant’s principal obligation is not performed within 30 days after the date specified in the contract or the later date agreed on in writing by the consumer and the merchant, or within 30 days after the contract is entered into in the case of a contract that does not specify a date or time limit for the merchant’s principal obligation to be performed; or
- (b) the contract is for transportation, lodging or restaurant services, or for a ticket, and the merchant does not provide the consumer, by the date specified in the contract or the later date agreed on in writing by the consumer and the merchant, with documents enabling the consumer to receive the services or be admitted to the event.
2006, c. 56, s. 5; 2018, c. 14, s. 12.
54.9.1. In addition to the cases provided for in sections 54.8 and 54.9, in the case of a distance contract relating to a resale ticket, the consumer may cancel the contract
- (a) at any time after the date on which the event to which the ticket grants admission is cancelled, but before, if applicable, the new scheduled date of the event;
- (b) at any time after the merchant has performed his principal obligation, but before the event to which the ticket grants admission, in any of the situations referred to in paragraph c of section 236.3.
2018, c. 14, s. 13.
54.10. The merchant’s principal obligation is presumed to have been performed if the merchant attempted to perform it on the date specified in the contract, on a later date agreed on in writing by the consumer and the merchant, or on the date specified in a notice sent to the consumer within a reasonable time, but was prevented from doing so by the actions or negligence of the consumer.
2006, c. 56, s. 5.
54.11. The consumer’s right to cancel the contract is exercised by sending a notice to that effect to the merchant.
2006, c. 56, s. 5.
54.12. The contract is cancelled by operation of law as of the sending of the cancellation notice.
The cancellation of the contract entails the cancellation of any accessory contract and of any warranty or security given to guarantee the amount payable under the contract.
A contract of credit entered into between the consumer and a third-party merchant under or in relation to a distance contract forms a whole with that contract and, as such, is also cancelled by operation of law if it results from an offer, representation or other action by the merchant who is party to the distance contract.
2006, c. 56, s. 5; 2018, c. 14, s. 14.
54.13. Within 15 days following the cancellation of the contract, the merchant must refund all sums paid by the consumer under the contract and any accessory contract, including sums paid to a third person.
Within 15 days following the cancellation of the contract or following delivery if it postdates cancellation, the consumer must restore the goods that were the object of the contract to the merchant in the same state in which they were received.
The merchant shall assume the reasonable costs of restitution.
2006, c. 56, s. 5.
54.14. If the merchant defaults on the obligation to make a refund under section 54.13 and the consumer has paid by credit card, the consumer may, within 60 days following the default, request the card issuer to chargeback all amounts paid under the contract and any accessory contract, and to cancel all charges made to the consumer’s account in relation to those contracts.
2006, c. 56, s. 5.
54.15. A chargeback request must be in writing and contain the following information:
- (a) the credit cardholder’s name;
- (b) the credit card number and expiry date;
- (c) the merchant’s name;
- (d) the date the contract was entered into;
- (e) the amount charged to the credit card account and the sums to be refunded by the merchant;
- (f) a description of the goods or services that are the object of the contract and for which chargeback is requested;
- (g) the reason for cancelling the contract; and
- (h) the date of cancellation and the means used to send the cancellation notice.
54.16. A credit card issuer that receives a chargeback request must
- (a) acknowledge receipt within 30 days;
- (b) make the chargeback and cancel all credit card charges in connection with the distance contract and any accessory contract within 90 days or two complete periods, as defined in section 67, following receipt of the request, whichever comes first.
2006, c. 56, s. 5.
Terms And Conditions
Cancellation
Your Plan will be in effect for a period of one year and will be renewed for successive one year periods, unless cancelled by us or by you upon prior written notice to the other party.
Cancellation will be effective on the date written notice is given unless the party giving the notice indicates otherwise within such notice.
If you cancel your Plan, you will remain liable to us for any outstanding amounts owing on your account. For certainty, this means if you cancel any plan you will be required to pay us the remaining payments until your next anniversary of your Enrolment Date that would have come due but for your cancellation. In the event that we cancel your Plan, our liability will be restricted to a refund, if any, of the unexpired portion of any payments made
You will pay us on demand interest on all amounts payable by you (including interest) and not paid when due, both before and after judgment, at a rate equal to 1.5% per month (or 19.6% per annum), compounded monthly. You will be charged $25 for any cheque that is returned unpaid by your bank or for any payment that cannot be processed for any reason.
If more than one customer is named on the front of your bill, you understand and agree that (i) each of you is individually liable, and all of you are collectively liable, for all obligations imposed on you by these Terms; (ii) any one of you may act for all of you under your Plan and these Terms and any action by any one of you will be binding on all of you; and (iii) we will be fully discharged in respect of any of our obligations under your Plan upon performance of that obligation in favour of any of you.
NOTICE OF CHANGES
You agree to promptly inform us of any change of your mailing address at least 30 days in advance of such change. Notice of any change should be sent to us at XXXX
LIMIT ON LIABILITY
We are not the manufacturer, supplier or installer of all or any part of the heating unit, the cooling unit, or the electrical system as applicable, and we make no representations, warranties or conditions as to the performance of such unit or system. We will not be liable for any loss, damage or injury of any type arising out of or related to your Plan or caused or contributed in any way by the use and operation of the heating unit, the cooling unit, or the electrical system or any indirect, incidental, special or consequential damages, even if reasonably foreseeable. If we are not able to perform any of our obligations under your Plan because of circumstances or events beyond our control, we shall be excused from the performance of such obligations for the duration of such circumstances or events and we shall not be liable to you for such failure to perform. This Plan is not insurance and does not cover any losses, repairs or replacements arising from abuse, accidental or deliberate damage, theft, vandalism, fire, flood, freezing, earthquake, other natural disasters, acts of war, acts of God, unauthorized repairs, improper thermostat setting, or household electrical problems.
You will indemnify us from all claims, losses and costs that we may suffer or pay, or may be required to pay, including legal expenses, in connection with the heating unit, the cooling unit, or the electrical system, your Plan or the use and operation of the unit or system, including any claims against us for any injury or death to individuals or damage to property. You will pay, when due, all taxes and other charges imposed by any governmental authority on or in connection with your Plan or your payments made under it.
YOUR CONSENT REGARDING INFORMATION
We may collect and use personal information provided by you for the purposes of verifying your identity (including for regulatory compliance purposes). We may collect personal information for these purposes from you, your product dealer, and our affiliates. You consent to the disclosure of such information by these parties to us. You agree that we may, from time to time, use the above information and other personal information collected or compiled by us in connection with your Plan (including account status and payment history) (collectively, the “information”) for the purposes of opening, administering, servicing and enforcing these Terms, collecting amounts owing to us, responding to your inquiries and otherwise communicating with you regarding your account. For the purpose of maintaining your credit history, we may from time to time disclose credit related information to credit bureaus and credit reporting agencies. If you have provided your banking information, we may use and exchange it with your and our financial institutions for payment processing purposes. We may otherwise use your information and disclose your information to third parties as necessary, to: enforce these Terms and otherwise collect amounts owing to us; for the purposes of detecting and preventing fraud; in connection with audits; and generally for the purposes of meeting legal, regulatory, risk management and security requirements. We may use and disclose your information to assignees, prospective assignees and other third parties that are connected with the proposed or actual financing, insuring, sale, securitization, assignment or other disposal of all or part of our business or assets (including these Terms and/or amounts owing to us) for the purposes of permitting a prospective assignee to determine whether to proceed or continue with the transaction, fulfilling any reporting or audit requirements to such parties, and/or completing the transaction. Our successors and assigns may collect, use and disclose your information for substantially the same purposes as described in this paragraph. We may use agents and service providers (including affiliates acting in that capacity) to collect, use, store and/ or process personal information on our behalf, and your information may be transferred to these entities for the purposes described in this paragraph. Some of these entities may be located outside of Canada where local laws may permit governmental, law enforcement, or regulatory authorities or courts to have access to the information. In addition to the purposes set out above, we and our affiliates may use your contact information to provide you with occasional information about other products and services offered by us or our affiliates. However, you may refuse consent for this purpose by contacting us within thirty days after you receive these Terms, and we will not use your information for this purpose until a reasonable period of time has passed after we have sent these Terms to you. You may at any time thereafter withdraw consent to our use of personal information for this purpose by calling the above number (please allow a reasonable time for us to process your request). You may request access to and correction of your information, subject to applicable legal restrictions, or make other inquiries regarding how we handle your personal information (including with respect to our use of agents and service providers located outside of Canada) by writing to us. The consents provided above shall be valid for so long as required to fulfill the purposes described in this paragraph.
OTHER TERMS
- (i) We will not reimburse you for the costs of services or parts replacement performed by contractors that have not been authorized by us.
- (ii) Except as specifically provided in these Terms, your Plan is non-refundable.
- (iii) We have the right to change, from time to time, any term of these Terms, including any Plan rates and charges, by sending you prior notice of the change and such change will be effective 30 days after the date set out in that notice.
- (vi) We may sell, assign or otherwise dispose of, or grant a security interest in, all or part of our right and interest in these Terms to anyone else, without notice to you or your consent. To the extent not prohibited by law, you will not assert against any transferee any claims, defences, set-offs, deductions or counterclaims which you may now or in the future be entitled to assert against us.
- (v) These Terms will be governed by the laws of Quebec and Canada.
The costs of redecoration and restoration costs required as a result of any work performed by us is not covered. This includes wall-coverings, drywall, plaster, wallpaper, paint, floor coverings, tile, cabinetry, countertops, landscaping or repair of any structural or cosmetic defects