{"id":3506,"date":"2018-04-05T11:52:44","date_gmt":"2018-04-05T15:52:44","guid":{"rendered":"https:\/\/electrika.ca\/faq\/"},"modified":"2026-10-16T18:17:12","modified_gmt":"2026-10-16T22:17:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/electrika.ca\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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FAQ<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.27.6″ custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][et_pb_row _builder_version=\u00a0\u00bb4.16″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6″ header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#43416E\u00a0\u00bb header_2_font_size=\u00a0\u00bb36px\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb width=\u00a0\u00bb75%\u00a0\u00bb width_tablet=\u00a0\u00bb90%\u00a0\u00bb width_phone=\u00a0\u00bb100%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Foire aux questions<\/span><\/h2>\n

La foire aux questions d’Electrika r\u00e9pond \u00e0 vos questions sur nos fa\u00e7ons de faire, nos qualifications, nos assurances, nos garanties, le financement et plus encore. Prenez le temps de la consulter et apprenez \u00e0 mieux nous conna\u00eetre!<\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=\u00a0\u00bb#292C65″ closed_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb icon_color=\u00a0\u00bb#292C65″ module_class=\u00a0\u00bbaccordion-closed\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb toggle_text_color=\u00a0\u00bb#292C65″ toggle_font_size=\u00a0\u00bb22px\u00a0\u00bb width=\u00a0\u00bb75%\u00a0\u00bb width_tablet=\u00a0\u00bb90%\u00a0\u00bb width_phone=\u00a0\u00bb100%\u00a0\u00bb width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb border_color_all=\u00a0\u00bb#292C65″ locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbDont’ touch\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]The cost can vary depending on the charger type, your panel capacity, the distance between the panel and installation location, and whether panel upgrades are needed. For example, a straightforward installation is usually less complex than one requiring long wiring runs or panel upgrades. After our evaluation, we provide multiple options for your charger installation to allow you to make an informed decision before any work begins.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuelles sont les qualifications d’Electrika?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Tout entrepreneur qui travaille chez vous doit d\u00e9tenir une licence de la R\u00e9gie du b\u00e2timent du Qu\u00e9bec (RBQ). Vous pouvez v\u00e9rifier la licence de n’importe quel entrepreneur dans le registre des d\u00e9tenteurs de licence<\/a>. Electrika d\u00e9tient sa licence RBQ depuis 2004 et demeure en r\u00e8gle.<\/p>\n

Tous les entrepreneurs \u00e9lectriciens doivent \u00eatre membres de la Corporation des ma\u00eetres \u00e9lectriciens du Qu\u00e9bec (CMEQ<\/a>), l’organisme qui encadre tous les entrepreneurs \u00e9lectriciens au Qu\u00e9bec. Sa mission est de prot\u00e9ger le public et d’assurer l’int\u00e9grit\u00e9 et la s\u00e9curit\u00e9 des pratiques de tous ses membres.<\/p>\n

CAA-Qu\u00e9bec<\/a> est un organisme sans but lucratif qui offre \u00e0 ses membres des services r\u00e9sidentiels de grande qualit\u00e9, ainsi que des services et produits automobiles, de voyage et financiers. CAA-Qu\u00e9bec m\u00e8ne des sondages de satisfaction aupr\u00e8s des clients de chaque entreprise affili\u00e9e. Si vous \u00eates membre CAA et pr\u00e9sentez votre carte au moment du service, Electrika vous accorde un rabais de 3 %, jusqu’\u00e0 100 $, sur le service rendu.<\/p>\n

Les membres de l’Association des professionnels de la construction et de l’habitation du Qu\u00e9bec (APCHQ<\/a>) sont des professionnels de la r\u00e9novation reconnus pour leur exp\u00e9rience, leur professionnalisme et leurs comp\u00e9tences. Ils s’engagent \u00e0 appliquer des r\u00e8gles qui refl\u00e8tent les meilleures pratiques en r\u00e9novation. Nous pouvons offrir du financement pour votre projet \u00e9lectrique r\u00e9sidentiel gr\u00e2ce \u00e0 l’APCHQ<\/a>.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbAvez-vous une assurance responsabilit\u00e9? Si oui, puis-je en avoir la preuve?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

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Bien s\u00fbr, nous serons heureux de vous la montrer.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbOffrez-vous une garantie \u00e9crite?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui, nous offrons une garantie \u00e9crite pour tous les travaux que nous faisons chez vous.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbCombien de temps vos travaux sont-ils garantis?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Nous garantissons toutes les r\u00e9parations pendant un an. Si une r\u00e9paration fait d\u00e9faut durant la premi\u00e8re ann\u00e9e, nous la refaisons sans aucuns frais. Toutes les installations de panneau \u00e9lectrique et d’entr\u00e9e \u00e9lectrique sont garanties pendant 3 ans. Les \u00e9quipements et luminaires install\u00e9s chez vous sont garantis pendant 1 an.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQu’est-ce qu’une inspection de s\u00e9curit\u00e9 r\u00e9sidentielle?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Electrika effectue une \u00e9valuation de votre syst\u00e8me \u00e9lectrique en 12 points ou en 60 points. Nos \u00e9lectriciens ouvrent les panneaux et v\u00e9rifient les fils expos\u00e9s, les luminaires, les prises, les interrupteurs, les risques pour la s\u00e9curit\u00e9, les non-conformit\u00e9s au code et les mises \u00e0 la terre. Ce service est aussi offert aux propri\u00e9taires et aux futurs acheteurs qui veulent faire inspecter une maison avant de l’acheter.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbGarantissez-vous le prix des travaux par \u00e9crit avant de commencer (m\u00eame si les travaux prennent deux fois plus de temps que pr\u00e9vu)?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Avec Electrika, vous n’aurez aucune surprise \u00e0 la fin des travaux, car nous donnons le prix \u00e0 l’avance et nous le respectons. Le prix que nous vous donnons est le co\u00fbt r\u00e9el du service requis, donc vous savez \u00e0 l’avance combien il vous co\u00fbtera.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbLes \u00e9lectriciens qui travaillent chez moi ont-ils tous leur licence?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Tous nos \u00e9lectriciens sont pleinement qualifi\u00e9s, et la plupart ont plus de 15 ans d’exp\u00e9rience.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbComment puis-je payer les travaux?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Nous acceptons l’argent comptant, les ch\u00e8ques, Mastercard et Visa. Nous offrons aussi du financement avec Financeit.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuand pourrez-vous faire les travaux?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

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En cas d’urgence, vous pouvez nous joindre 24 h sur 24, 7 jours sur 7, et nous viendrons chez vous rapidement. Dans tous les cas, nous vous r\u00e9pondrons dans les meilleurs d\u00e9lais. Vous pouvez prendre rendez-vous en appelant notre service \u00e0 la client\u00e8le du lundi au vendredi, de 7 h 30 \u00e0 18 h. Comme nos camions sont bien \u00e9quip\u00e9s, nous pouvons dans la plupart des cas r\u00e9pondre \u00e0 vos besoins sur-le-champ. S’il s’agit de travaux plus longs, nous vous garantissons qu’ils seront termin\u00e9s \u00e0 temps.<\/div>\n<\/div>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQu’est-ce que le traitement VIP?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Chez Electrika, chaque client compte. De vraies personnes r\u00e9pondent au t\u00e9l\u00e9phone, et nous vous traitons toujours avec courtoisie et respect. Nous portons toujours des couvre-chaussures, et nous laissons votre maison aussi propre, sinon plus propre, qu’\u00e0 notre arriv\u00e9e.<\/p>\n

Vous avez d’autres questions? N’h\u00e9sitez pas \u00e0 nous joindre<\/a> en tout temps.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbService Area\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.16″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#43416e\u00a0\u00bb header_2_font_size=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb30px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Notre zone de service<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/electrika.ca\/wp-content\/uploads\/2026\/04\/Electrika-service-area.jpg\u00a0\u00bb title_text=\u00a0\u00bbSecteurs desservis par Electrika\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

FAQFoire aux questions La foire aux questions d’Electrika r\u00e9pond \u00e0 vos questions sur nos fa\u00e7ons de faire, nos qualifications, nos assurances, nos garanties, le financement et plus encore. Prenez le temps de la consulter et apprenez \u00e0 mieux nous conna\u00eetre!The cost can vary depending on the charger type, your panel capacity, the distance between the […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3506","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ : \u00e9lectricit\u00e9, chauffage et climatisation | Electrika<\/title>\n<meta name=\"description\" content=\"Des r\u00e9ponses claires sur notre licence RBQ, nos assurances, nos garanties, le financement et les bornes de recharge. Electrika, depuis 2004. Appelez-nous.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/electrika.ca\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ : \u00e9lectricit\u00e9, chauffage et climatisation | Electrika\" \/>\n<meta property=\"og:description\" content=\"Des r\u00e9ponses claires sur notre licence RBQ, nos assurances, nos garanties, le financement et les bornes de recharge. Electrika, depuis 2004. 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